Kitagawa Privacy Policy

Privacy policy

Kitagawa Europe Ltd - Website Security and Privacy Policy


This page provides you with information about we are handling or intending to handle your PERSONAL information when you use our website and sign up for our newsletter. 

Introduction to data protection


Regulation (EU) 2016/679 of the European Parliament – the General Data Protection Regulation (‘GDPR’) – obliges us to provide you with information about how and why we use your data. We recognise our obligations and your legal set out in the GDPR.

This Privacy Policy sets out how we, Kitagawa Europe Limited, (KEL), obtain, store and use your personal information when you use or interact with our website, or and its features, when you contact us directly by email, phone, in writing or via social media, when you order goods and services, or any other means by which you provide personal information to us. 

Where permitted or authorised by law, we may also receive information about you from third parties such as affiliates, business partners, credit and fraud checking agencies. We also collect information about use of our websites through cookies and similar technologies. Our cookies policy sets out more of the information on how we use cookies and similar technologies to collect information about you. You can access our cookies policy via this link 

Personal information we collect or obtain about you

The type of information we collect about you may include information such as:

We may also obtain personal information about you from certain publicly accessible sources, including (but not limited to) online customer databases, business directories, media publications, social media, websites and other publicly accessible sources.

Please note that there are circumstances in which we may  not be required to provide you with the information contained in this Privacy Policy, for example if you already have the information.

In addition, where we obtain personal information about you from a source other than yourself, we are not required to provide you with certain information contained in the Privacy Policy if:



Legal basis for processing:

The legal basis for processing personal data is of our legitimate interest allowing us to promote, develop and accomplish growth of our business through the sale of products, services and to enable

the enhancement of customer services.


Newsletter, marketing and offers, we may send to you unsolicited direct email materials, but only where you have requested, therefore granting your consent or if they relate to products and services

similar to those you have purchased on previous occasions or expressed an interest in.


Disclosing, sharing and transferring your personal data:

We have listed below groups of Organisations to whom we may divulge only the necessary information about you. We feel that this is in our legitimate interests.

Organisation Purpose
In-House To fulfil our CRM and email program.

Banks, Card Payment Companies, Mailing Houses,

Retail Partners

To fulfil any order that you place with KEL.

Data Retention:

We will hold information about you in our data systems only for as long as we need to hold it which is mainly, as follows:

We reserve the right to re-evaluate our retention policy. If a decision is made to extend the retention periods, we will keep you informed.


Your Rights:

The GDPR grants you certain rights (‘information rights’) which we summarise below:

Right of Access:

You have the right of access to information we hold about or concerning you. If you would like to exercise this right you should contact us using the details below:

Right of Access and of data portability: 

You have the right of access to information we hold about or concerning you. If you would like to exercise this right you should contact us.

Right of rectification or erasure: 

If you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. Your right of rectification and erasure extends to anyone we have disclosed your personal information to and we shall take all reasonable steps to inform those with whom we have shared your data about your request for erasure.

Right of restriction of processing: 

You have a right to request that we refrain from processing your data where you contest its accuracy, or the processing is unlawful and you have opposed its erasure, or where we don’t need to hold your data anymore but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal data.

Right to object: 

You have a right to object to our processing of your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.

Right to Withdraw Consent:

You have the right to withdraw your consent for the processing of your personal data where the processing is based on consent.

Right of Complaint:

You also have a right to lodge a complaint about any aspect of how we are handling your data with the UK’s Information Commissioner’s Office who can be contacted at

 If you would like to find out more about your rights please contact us using the following details:

Kitagawa Europe Ltd, Unit 1, The Headlands, Downton, Salisbury SP5 3JJ